It is mandatory for every customer to agree with Nexus Embroidery’s service policies. We also recommend that customers review these terms from time to time to stay updated, ensuring that no issues arise that could affect your business in the future.

Refund Policy
At Embroidery Nexus, we are committed to ensuring our customers design requirements are fulfilled with the highest quality. If a customer is not satisfied with our work, they can get the design revised but there is No Refund Policy.
If a customer makes any modifications to the file provided by Embroidery Nexus and the design gets damaged during machine embroidery or printing, Nexus Embroidery will not be responsible for any such issues.
If a customer takes the file provided by Embroidery Nexus directly into final production without proper checking or testing, and later faces issues like spelling mistakes, color changes, print damage, or placement errors resulting in damaged garments, Embroidery Nexus will not be held responsible in any case.

Revision and Edits
We prioritize building strong relationships with our customers and ensuring their satisfaction. We offer free small revisions or edits within one week of placing the order without any extra charges. For orders older than one week or for major revisions, a fee will be applied.

Turnaround Time
We commit to deliver each design within 3 to 5 hours, depending on the complexity of the design. However, in case of any delays due to technical issues or natural circumstances beyond our control, Embroidery Nexus will not be held responsible.

Pricing
At Embroidery Nexus pricing is very affordable. For digitizing services, we charge a flat rate of $ 10 for left chest/cap logos. Jacket back designs start from $25, max $40, based on complexity.

Data Retention
We retain your personal data only as long as necessary for order fulfillment, legal and tax compliance, resolving disputes, enforcing agreements. When no longer needed, your data is securely deleted

Payment Methods
We accept Payoneer payments so far but working on more ways to ensure a smooth and secure payment process for our customers.

Unpaid Bill/Due Date
It is mandatory for all customers to pay their invoices by the 10th of each month. If payment is not made by the due date, Embroidery Nexus will not provide services to unpaid customers, and their work will be put on hold until payment is received.

Ownership of Designs
All digitizing files created by Embroidery Nexus are exclusively designed for the customer. Once the files are delivered, the customer has full ownership and the right to use them on their products or sell them as they wish. We do not use, share, or resell any files unless we have the customer’s explicit approval. Additionally, Embroidery Nexus is not responsible for converting any material that may be copyrighted. It is the customer’s responsibility to ensure that the provided designs are authorized for reproduction.

Changes to the Policy
We may update this Privacy Policy periodically. The update version will be posted on this page with a revised “Effective Date.”
We encourage you to review this page regularly.

Third – Party Links
Our website may use links to third part sites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies.

Copyright Claim
All content and materials on this website, including but not limited to themes, designs, layouts, text, photographs, and all other materials, are the registered and licensed property of Embroidery Nexus. Any unauthorized reproduction, distribution, or use of these materials is strictly prohibited.

Contact Us
If you have any questions or concerns about our Privacy Policy or Terms & Conditions, please contact us :
Embroidery Nexus
Email: contact@embroiderynexus.com
Website: https://embroiderynexus.com