FAQs
What file formats do you provide?
We deliver embroidery files in DST,PES, EXP,CND
Do you accept urgent orders?
Yes, all urgent designs are handled urgently.
What is the embroidery turnaround time?
Typical turnaround is about 3 to 5 hours. Complex design may take more time.
How do I receive my finished digitized embroidery design?
Your finished digitized embroidery design will be dispatched in requested machine format as an email attachment
Do you sell customer designs to third parties?
Absolutely NOT, we would never sell ordered customer designs to some third party.
How to pay for my design?
You will get an invoice to pay through your bank account etc.
How do I place an order?
Just send your design image with clear instructions ,size, colours, file format etc. at
sales@embroiderynexus.com .You will get a confirmation email from our side.
What type of files do you need?
We accept jpeg, png, pdf, eps files. The higher the quality raster image (jpeg, png,) the better quality the embroidery.
What we require for a superb embroidery delivery?
Clear image & clear instructions, colours, type of fabric the embroidery will go on, file format you require
Will you keep customer design back-up files?
Yes, we do keep customer design back-up files for some initial 4 weeks period.
What if ,I need to make changes in my delivered design?
Minor changes are Free of Cost. Revision will be done as per your need. This offer is validg for a week only after the delivery.